To maintain our standards of quality and service and facilities in all departments over which he/she has responsibility and authority. He/she is responsible for the overall smooth and economical running of the Front Office department
General Tasks and Responsibilities:
Supervise daily operations of Front Office Staff, reservation, registration and check-in/check-out.
Coordinates front office activities of hotel and resolves problems arising from guests’ complaints, reservation and room assignment
activities, and unusual requests and inquiries.
Maximizes hotel revenue by controlling room inventory, group blocking, packages, up selling to Executive & Royal suites, increasing the
late charge policy and maximize REVPAR.
To coordinate with the Information Technology Manager concerning daily issues, configuration, reporting … etc. and to keep the
computer and communication systems up to date.
Must be made aware of the costs involve in combined service and work in partnership with the Director of Housekeeping
Directs front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all
front office policies, procedures, standards and satisfaction of guests’ needs.
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